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Booking Related

A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

A: In case the vehicle you booked doesn’t show up, we will offer you a full refund immediately.

A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Peak Time Charge

Before knowing about MyRapid’s peak time charge, it is important for you to know how MyRapid works.

MyRapid is an online marketplace for drivers.
These drivers are independent and they are either self-employed (own their commercial vehicles), or work for an Operator who owns multiple cars.
Like you have an MyRapid app on your smart phone to book a cab, these drivers have a similar Driver mobile App on their smart phones. We activate the Driver app after a thorough check of authenticity and conducting due diligence of the commercial & personal papers of the driver & operator. These drivers decide their own time to login to the MyRapid application and accept requests for rides from customers. They may choose to remain logged out of the system as per their convenience.

MyRapid peak time charge is a fare-rationalizing rule of using a multiplier X or a flat surcharge to the standard fares causing the fare to be higher than the standard fare during certain times the day; i.e. if X is 1.2 during some point of time then the standard fare will be multiplied by 1.2 to get the final fare.

MyRapid being a marketplace doesn’t control the number of vehicles online on its system/platform; drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.

MyRapid has observed that during certain times of the day, when more traffic is on road, routine drivers tend to log out of the system to suit their convenience as there is no incentive for them to put an extra effort. Similarly, when demand suddenly increases, not enough drivers might be available on the road. Customers might be inconvenienced by not being able to find cabs during such times.

As a system/solutions provider MyRapid has limited options to motivate the drivers and cater to the high demand timings & scenarios. MyRapid has observed that the drivers are very sensitive to little extra earnings for their extra effort to stay logged in to our system.

MyRapid applies an X multiplier or flat surcharge to the normal fare based on various situations and scenarios like place of pickup, time of pickup, type of vehicle, demand situation, supply scenario etc. Using advanced analytics, unique algorithm, past ride experiences etc. the MyRapid software calculates an appropriate surcharge to apply over and above the normal fare. This enables MyRapid to come up with appropriate incentives to drivers to make them stay logged in to the system for the additional earnings. This enables customers to get their much needed service even during peak times when demand for cabs is high.

The peak time surcharge works in two ways:

  1. It motivates drivers to stay & serve for a longer time even during difficult hours of the day and when demand is high.
  2. It filters out the less needed rides hence making the vehicle available to those who really need a cab.

MyRapid is transparent about the rates. MyRapid makes sure that customers are aware of the dynamics of peak time charge and how it works. Whenever peak time charge is applicable; customers get a clear intimation, to confirm their intent to avail the ride at a higher price than normal. The booking process is initiated only when they confirm; hence, if a customer wants to avoid that ride he/she may choose to do it, thus making the cab available to others who are in need.

Cancellation Policy

If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver. Please click here to know how you can request a Cancellation Fee Waiver.

A cancellation fee is charged to compensate drivers for the time, effort, and fuel spent while trying to reach the pickup location.

You may be charged a cancellation fee if any one of the following occurs:
(a) a trip is canceled after 3 (three) minutes or later from the time of acceptance of the ride by the driver or
(b) a driver cancels the booking after waiting at your pickup location for 5 minutes or more

However, the cancellation fee will not be charged if the driver is delayed in reaching the picking-up location by more than 5 minutes from the shown estimated time of arrival.

The cancellation fee amount may vary depending on your city, and the vehicle category selected.
A cancellation fee, if charged, will be added to the total bill amount of your next MyRapid ride.